Last updated: 5 November 2026
Privacy policy
Aplomb Conseil takes the protection of personal information seriously. This policy explains what information is collected when you visit aplombconseil.ca, how it is used, and what your rights are.
1. Who we are
Aplomb Conseil — operational excellence and continuous improvement consulting, Quebec, Canada.
Email: info@aplombconseil.ca
Phone: +1 514 431 7410
2. Information we collect
The site has a single form, in the Contact section. You do not need an account to use it.
That form collects what you enter into it: first and last name, company, email address, phone number, company size and the text of your message. Only the last name, email address and message are required; the rest simply helps us prepare the conversation. We also record the language of the page the submission came from, so that we reply in the right language.
Submission is only possible once the consent box is ticked. That consent is kept with your request and covers being contacted about this request alone: we do not add you to any newsletter and will not send you unsolicited commercial messages.
To limit automated submissions, the form measures how long it takes to fill in and counts submissions per connection over one hour. This count does not use your IP address in clear text: only a truncated, non-reversible fingerprint is kept, and it expires after an hour.
If you would rather not use the form, the direct contact links remain available; we then receive whatever you choose to send us.
3. Technical data and hosting
The site is hosted by Cloudflare. Like any host, Cloudflare processes technical data required to deliver and secure the site, including IP address, browser type and request timestamps. This data serves to keep the site working and secure, not to identify you for commercial purposes.
4. Fonts
The site's fonts are hosted on the site itself, by Cloudflare. Displaying a page makes no request to Google or to any other font service: your IP address is not shared with any third party for typography.
5. Cookies and audience measurement
This site uses no advertising or tracking cookies. Cloudflare may set strictly technical cookies for security purposes.
We measure site traffic with Cloudflare Web Analytics. This tool works
without cookies: it stores nothing on your device, creates no advertising identifier
and cannot follow you from one site to another. It produces aggregate statistics — number of visits,
pages viewed, referral source, device type, load times — and never builds an individual profile. This
data is processed by Cloudflare and is not combined with any other source. The measurement script is
loaded from Cloudflare's servers (static.cloudflareinsights.com), which transmits your IP
address to Cloudflare.
We also measure, using our own means, how visitors move through the site: which buttons are clicked, which sections are seen, how far the page is scrolled, and whether a form was started and then abandoned — in which case we keep the name of the last field touched, never its content. This measurement exists to fix what discourages visitors, for example to remove a field that makes people give up.
This measurement sets no cookies and creates no identifier, not even an anonymous one: two visits by the same person are indistinguishable to us. We keep neither your IP address, nor your browser, nor where your visit came from, nor your exact screen size — only the device category (mobile, tablet or desktop). The data stays on the site's own infrastructure and is never shared with any third party. An anonymous summary is sent once, as you leave the page, and is deleted after 40 days.
6. Use and retention
Information you send us, whether through the form or by email, is used only to answer your request and, where applicable, to follow up on an engagement. It serves no other purpose.
A request that leads nowhere is deleted no later than twenty-four months after the last exchange. Where an engagement is signed, the file is kept for as long as our contractual, accounting and tax obligations require, then deleted or anonymized.
7. Sharing of information
We do not sell or rent your personal information. It is not shared with any third party for commercial purposes.
Requests received through the form are filed in our customer relationship management tool, Zoho CRM, so that we can follow up. The data in that Zoho organisation is hosted in Canada. A copy of the request is also kept with our host Cloudflare, so that no message is lost if the CRM is temporarily unavailable.
Apart from these technical providers (hosting, audience measurement and CRM), no third party processes your information.
8. Your rights
Under applicable Quebec privacy legislation, you may request access to the information we hold about you, its correction, or the withdrawal of your consent. To exercise these rights, write to info@aplombconseil.ca.
9. Privacy officer
Any question or complaint regarding the protection of personal information may be addressed to info@aplombconseil.ca.
10. Changes
This policy may be amended to reflect changes to the site or to legal requirements. The date of the last update appears at the top of this page.
This page is a translation. In case of discrepancy, the French version prevails.