Between the bid and the invoice, information goes missing
“We bid, we win the contract, and then nobody knows exactly what was promised. Quantities change, extras get agreed verbally on site, and at invoicing time we fight to work out what is actually billable.”
The real path information takes between estimating, dispatch, the site and invoicing. Where it gets entered, how many times, and at what point it stops being reliable.
The real path of your files, with the places where information gets lost, measured in lost time and unbilled amounts.
What was promised to the client stays traceable all the way to the invoice, and extras stop evaporating between the site and the back office.